Terms and Conditions
Please note that these terms and conditions are subject to change without notice.
1.1 We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
1.2 In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another arrangement for the completion of your order.
1.3 The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
1.4 We reserve the right not to accept any order.
1.5 All goods are offered subject to availability.
1.6 Any orders which remain uncollected from Hedonism Wines after 90 days will be refunded unless an agreement has been made between the client and Hedonism Wines to extend this period.
2.1 For orders of all items the delivery window will be confirmed during the checkout process. We will do everything we can to meet this timeframe however we accept no liability for goods which fail to arrive within this window due to circumstances which we consider to be beyond our control.
2.2 If multiple unsuccessful delivery attempts are made and re-dispatch is required we reserve the right to pass on the cost of redelivery.
2.3 Standard Mainland UK delivery is a flat fee of £7.95. Deliveries to Northern Ireland, the Isles of Scilly, Isle of Man and Scottish Islands will incur an additional charge. All UK orders are despatched using DHL's 'Domestic Express' service and are usually delivered within 24 hours of dispatch. European deliveries are dispatched either via DHL's 'Express' or 'Economy Select' services. Transit times vary depending on service & destination - please email [email protected] for further details. For 'Rest of the World' orders (non-UK/European), delivery times vary depending on location.
2.4 Any local excise duties and taxes are the responsibility of the customer. We cannot be held responsible for any other additional charges levied by local customs. Your local customs authority may require specific paperwork, certificates or other documentation to allow for clearance of the goods. The preparation/procurement of the paperwork is solely the responsibility of the customer. Any delays relating to the actions of local customs offices will not be the responsibility of Hedonism Drinks.
3.1 All prices listed on this site are inclusive of UK VAT.
3.2 Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur & goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you & ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
3.3 We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. Hedonism Wines reserves the right to change prices at any time.
4. Returns and damaged goods
4.1 We will provide a full refund or replacement for any products that are faulty. This does not affect your statutory rights.
4.2 We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
4.3 If your order receives damage while being transported under Hedonism Wines control, this should be reported to Hedonism Wines at the first possible opportunity and no later than 48 hours after the order was received. Photographic evidence and a written description of the breakage will be required in order to an assessment of whether a refund is due. All goods transported under Hedonism Wines control are fully covered by our marine transit policy unless explicitly stated during the course of the transaction
5.1 In the event of complaint please email [email protected] giving as much detail as you can. All complaints will be acknowledged within 48 hours & you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential & will be attended to by a senior manager.
6. Crime prevention
6.1 For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.
7. Reviews, Comments and Content
7.1 Users of this website may post reviews, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.
7.2 You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
7.3 We reserve the right, but not the obligation, to remove or edit any content.
7.4 If you post content or submit material, unless indicated otherwise you:
- Grant Hedonism Wines & its affiliated companies a non-exclusive, royalty-free & fully sub- licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from & display such content throughout the world in any media.
- Grant Hedonism Wines & its affiliates & sub-licensees the right to use the name that you submit in connection with such content, if they choose.
- Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content & material. You agree to waive your right to be identified as the author of such content & your right to object to derogatory treatment of such content.
- You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Hedonism Wines, the content and material is accurate; use of the content and material you supply does not breach any Hedonism Wines policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Hedonism Wines and its affiliates for all claims brought by a third party against Hedonism or its affiliates arising out of or in connection with a breach of any of these warranties.
8.1 In the first instance please contact the store by email, fax or telephone, as indicated on your order confirmation email and on the website.
8.2 This website is operated by Hedonism Drinks Ltd, 5 White Horse Street, London, W1J 7LQ tel 02072907870 email [email protected] Registered in England 07306044 VAT GB186806470.
8.3 These Terms & Conditions shall be governed by and construed in accordance with the laws of England & any disputes will be decided only by the English courts.
9. Alcohol Wholesaler Registration Scheme
9.1 Hedonism Wines' unique registration number for the above scheme is XNAW00000107481. Hedonism Wines is authorised to carry out the wholesale of alcohol in accordance with the Alcoholic Liquor Duties Act 1979, section 88C (1) and regulations made under section 88E.
10. Auction Purchases
10.1 Participants must be at least 18 years of age to participate in the online auctions.
10.2 By participating, bidders agree to be bound by these Terms & Conditions.
10.3 Bidders are required to register and provide accurate information prior to participating in the auction.
10.4 All stock is listed duty paid and prices are inclusive of UK VAT.
10.5 All listings are subject to availability, and Hedonism Wines reserves the right to withdraw lots at any point.
10.6 Bids once placed are final and binding.
10.7 Winning bidders will be contacted within 72 hours post-auction for payment details.
10.8 Payment must be completed as per the instructions provided in the winner notification.
10.9 Delivery options and charges will be communicated to winning bidders post payment.
10.10 All sales are final and no returns will be accepted.
10.12 Hedonism Wines is not liable for any misrepresentation, fraud or errors made by bidders or any third-party services.
10.13 Hedonism Wines reserves the right to amend these Terms & Conditions at any time without prior notice.
10.14 These Terms & Conditions are governed by the laws of England and Wales.