FAQs
What are your opening hours?
We are currently open to the public between 10:00 and 21:00 Monday to Saturday and 12:00 and 18:00 on Sundays. Use our ‘Click and Collect’ either via the website or over the phone to beat the queues - speak to a member of the team for more details or select “Collection” when checking out.
Do you offer delivery?
Yes, we offer local, national and international delivery. For the UK and Europe we can usually have your order delivered within 1-2 working days if you opt for our express delivery option. Please click here for more information on deliveries to the USA, Hong Kong, Singapore and the rest of the world.
How many different wines do you stock?
We currently stock around 10,000 different fine wines, whiskies and spirits and our list is refreshed with new listings almost daily.
Do you sell gift cards?
Yes - we sell a range of different vouchers that can be used either online or in our Mayfair store. Click here to buy gift cards.
Do have any foreign language speakers among your staff?
Our staff members speak over half a dozen languages between them including English, German, Spanish, Russian, Mandarin, French, Portuguese & Italian. Check out the meet the team page for more information.
Are there any wines available to taste at the store?
We have around 50 wines to try on any given day - from First Growth Bordeaux to Grand Cru Burgundy and beyond. Click here to view the current selection.
Do you organise private events?
Yes - we offer a bespoke events service which includes the use of our downstairs tasting area, optional catering and sommelier service. Click here for more information.
What should I do if the wine I purchase is corked or out of condition?
If you have a bottle that isn't quite tasting as it should please contact the shop management team by calling +44 (0) 207 290 7870 or getting in touch via the contact us page. For faulty wines returned within 30 days we will offer you an exchange, a store credit or a refund. Please note that we won’t be able to proceed without the wine being returned.
Do you buy wine from private individuals?
We occasionally buy wines and spirits from private collections. Click here if you'd like to offer your collection of wines, or click here if you have some rare spirits you'd like to sell.
Do you offer a wine storage service?
While our Davies Street store is temperature and humidity controlled, we are currently unable to offer a storage service for customers.
Do you offer En Primeur services?
We do not currently offer En Primeur services for customers.
What if I can't collect my order right away?
We kindly ask that you collect your order within 30 days of purchase. Click here to see our full policy.
