Unclaimed Orders Policy

1 If a customer fails to take possession of goods they have purchased (the “Customer Order”) then, without prejudice to any other right or remedy available, Hedonism Wines Ltd (“Hedonism”) will store the Customer Order for at least one calendar month from the date of the Customer Order (during this time Hedonism reserve the right to charge the customer for the reasonable costs (including insurance) of storage).

2 Following that period Hedonism will issue a written notice by post in a registered letter or by the recorded delivery service, or by email, to the customer setting out Hedonism’s intention to terminate the Customer Order if it is not collected within a further two calendar months (the “Notice”). The Notice shall specify the following details:

2.1 Hedonism’s name and address, a description of the Customer Order and details of where the Customer Order is held (if different to Hedonism’s address);

2.2 the date on which Hedonism intends to terminate the Customer Order; and

2.3 the date on which Hedonism intends to credit the payment made by the customer for the Customer Order to the customer’s account, the date in both 2.2 and 2.3 being no sooner than two calendar months from the date of the Notice.

3 Two calendar months after the issuance of the Notice, Hedonism will terminate the Customer Order such that:

3.1 the customer’s account is credited with the purchase amount; and

3.2 the goods comprising the Customer Order become Hedonism property.

4 If the customer has provided insufficient information for Hedonism to send the Notice or to credit the purchase amount to the customer’s account or return the amount to the customer by another method of payment, Hedonism will:

4.1 carry out reasonable due diligence to trace the customer and will keep a written record of all steps taken to trace the customer; and

4.2 send a Notice to the last known email or address, if there is one, for the customer.

5 If Hedonism is not able to contact the customer after carrying out reasonable due diligence, Hedonism will, three calendar months after the date of the Customer Order, reclaim the goods comprising the Customer Order.

6 In the event that Hedonism has completed the action in either paragraph 3 or 5 above and a customer with valid proof of purchase of the Customer Order subsequently requests receipt of the Customer Order, Hedonism will:

6.1 provide the customer with the Customer Order if the goods are still available for sale at the price originally paid; or

6.2 if the goods are no longer available for sale, refund the customer the purchase amount.